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© 2012- 2018 Sally-Ann Provan Millinery.

All Rights Reserved

TERMS & CONDITIONS

Sally-Ann Provan Millinery

Definitions

In these terms and conditions,

  • "We/us/our/ours" means the seller, Sally-Ann Provan Millinery

  • "You/your/yours" means the buyer/purchaser

  • "Goods" means the goods which we shall supply to you in accordance with the Contract

 

ORDERING & METHODS OF PAYMENT

To order, simply select the design you want and customise your order from the menus in each product description. We will confirm receipt of, and acceptance of, your order by email, thus making a contract between us. Work will then begin on hand-making your order, it will be ready for despatch in 14 - 21 days, but there may very occasionally be times when it is necessary to allow more time for delivery (such as unusual fabric requests on Bespoke/Special Orders etc) - should that be the case, we will notify you as soon as possible with an expected despatch date.

Credit and debit cards are accepted as payment, all card payments are handled by PayPal and must be made at the time of placing the order.

 

SECURITY & PRIVACY

Your order is processed by PayPal. We do not store any of your financial information in our system.

Please see our PRIVACY POLICY

 

CURRENCY & PRICES

All prices shown are in GBP (£ sterling) and include all taxes applicable within the U.K. Whilst every effort is made to ensure prices are correct, occasional errors or other technical problems may result in inaccurate prices being shown. In such cases we are not required to honour incorrect prices. Prices are subject to alteration without notice; however once we have accepted and confirmed an order, the price for that item(s) will not change.

 

DUTIES & TAXES

You (the customer) are responsible for any duties, customs charges and/or taxes levied at the point of entry into the destination country.

 

SHIPPING

Shipping information and charges are given at time of ordering. These charges are subject to alteration without notice; however once we have accepted and confirmed an order, the shipping charge for that order will not change. We always supply the name of the shipper and tracking information, so that you the customer can track your order online. Shipping companies do not always leave a card when they attempt a delivery, so it is important that you the customer check the tracking for your parcel online so that you can make alternative arrangements with the shipping company if needed. If a customer is not available when delivery is attempted, and does not make alternative arrangements with the shipping company, and does not collect their parcel from the Delivery Office/Sorting office within the allotted time, and the parcel is returned to us, then the customer will be charged for the return shipping to us, and then for the second shipping cost back to the customer.

 

DAMAGE IN TRANSIT

While we do our best to pack the Goods securely, we cannot accept any liability for any damage or deterioration in the Goods which occurs, for any reason, while the Goods are in transit to you. All UK orders will be sent by Royal Mail Next Day Guaranteed Delivery, which includes proof of postage and receipt of delivery, transit insurance and Track & Trace (where you can trace your parcel online at www.royalmail.com) free of charge. All good sent outwith the UK will be sent by a tracked courier service.

 

CANCELLATION

We reserve the right not to accept or to cancel once accepted any order, without penalty. The customer may cancel an order without penalty only before we have accepted it (acceptance of the order makes a contract between us).

 

RETURNS

All our hats, headpieces, and accessories are of the highest quality and each one is individually handmade to order to your requirements. Should you wish to exchange an item it can be exchanged for another item, or alternatively a piece can be made to order for you instead. Refunds will not be given unless an item is faulty, damaged or wrong item has been sent.

Should you wish to exchange an item you must inform us within 48 hours of receipt, and return the goods within 7 days of receipt, you are responsible for the shipping costs and safe return of the original goods to us in their original new unworn/unused condition. We recommend getting a tracking number when items are sent back as we cannot be responsible for any item lost in transit.

There will be no shipping charges on the exchange item. We will email you to notify when the exchange item has been sent, and give you the name of the shipper and the tracking number. If the exchange item is a lower price to the original item, the difference will be refunded to you. If the exchange item is a higher price, the difference will be charged to you before the exchange has been despatched. Exchanged goods can only be dispatched after the original returned goods have been received and checked.

Your statutory rights are not affected.

 

COLOURS & DESCRIPTIONS

Every care has been taken to ensure that all colour representations are portrayed as accurately as possible and that all product descriptions are correct. However, due to differences in monitor and browser settings every computer screen will display colour differently; we cannot guarantee that the colour of the item will be an exact match as seen on your screen. If unsure of a colour we highly recommend requesting free colour samples before ordering - you can request colour samples HERE.

 

WORKSHOPS & COURSES

All workshops and courses require full payment in advance to confirm your place. All payments are by Paypal (you do not need a Paypal account).

We understand that sometimes circumstances can change, if you need to change a booking- we will try to be as flexible as we can in rescheduling your booking to another workshop date, subject to availability.

Due to the very limited number of places available at our workshops, cancellations MUST be made a minimum of 48 hours in advance.

If cancellations are made less than 48 hours before the workshop, the workshop fee will only be refunded if your place can be filled by someone else. As a courtesy, we will place your cancelled booking back up on our website and we will also put the word out to our mailing list by email. If the place cannot be filled, you will not be refunded.

Of course, if you're unable to attend, we are happy for you to send a friend or colleague in your place, just let us know their name, phone number and email address in advance of the workshop.

In the unlikely event we have to cancel or postpone a workshop due to unavoidable circumstances or if we are unable to meet the minimum number of participants needed to run the workshop, we will endeavour to give you as much notice as possible. We will happily refund the full workshop fee or transfer your booking to another workshop of the same price, space permitting. However, we cannot accept responsibility for any other costs or expenses you may incur.

*All items made at our workshops are intended for personal use only and not for any kind of commercial use or re-sale.

 

HATMAKING HEN PARTIES

Bookings for private Craft Parties and Hatmaking Party Workshops require payment of a non-refundable deposit of 30% of the total fee at the time of booking. The balancing payment must be made 7 days before the date of the event.

You can pay by Paypal.

We understand that sometimes circumstances can change, if you need to change a booking- we will try to be as flexible as we can in rescheduling your booking to another date, subject to availability.

Should you wish to cancel a booking - cancellations MUST be made a minimum of 48 hours in advance, your 30% deposit will be retained.

If cancellations are made less than 48 hours before the Party Workshop/Hatmaking Party, you will be charged an additional cancellation fee equivalent to 50% of the Party Workshop / Hatmaking Party fee.

In the unlikely event we have to cancel or postpone a Party Workshop/Hatmaking Party due to unavoidable circumstances we will endeavour to give you as much notice as possible. We will happily refund the full Party Workshop/Hatmaking Party fee or transfer your booking to another date. However, we cannot accept responsibility for any other costs or expenses you may incur.

*All items made at our workshops are intended for personal use only and not for any kind of commercial use or re-sale.

 

INTELLECTUAL PROPERTY

We take our copyright and intellectual property rights very seriously.

By using this website, you acknowledge and agree that all content (including but not limited to all images, text, graphics and actual products) are protected by copyright, and design rights as applicable, which are owned by Sally-Ann Provan Millinery.

You agree that you will not (nor assist or facilitate any third party to) commercially exploit or create derivative works from the products and other content on this site.

 

RETENTION OF TITLE

Under all normal circumstances, goods will be paid for prior to despatch. Neither the ownership of, nor the title in any goods sold by us, will pass from us until such time as we have received cleared payment in full for such goods and any additional charges relating to such goods. Until such time, we reserve the right to recover possession of the relevant goods.

 

GENERAL

These terms and conditions are subject to alteration by us without notice.