SHIPPING & RETURNS
As soon as goods have been sent we will send you a notification email with the name of the shipper and the tracking number (if applicable), or inform you by telephone if you prefer.
HATS AND HEADPIECES will be sent by an insured and tracked service - either Royal Mail Next Day Guaranteed Delivery or by courier depending upon your location.
FACE-COVERINGS, GIFT VOUCHERS & ZOOM WORKSHOP KITS will all be sent by Royal Mail First Class post.
You should allow a further 1-3 days for the actual delivery time by Royal Mail/courier (UK) or 4-7 days (Europe) or 5-10 days (Worldwide) depending on your destination country.
*Please note that you will be responsible for payment of any duties and local taxes.
*All orders will require a signature on delivery.
*Please note that shipping times may be longer than usual due to worldwide restrictions caused by Covid-19.
*BREXIT and EU SHIPPING: We are happy to ship to countries within the EU, however you will be responsible for any processing fees, duties and VAT due on delivery if you live in an EU country. We apologise for any inconvenience this causes you - we are now paying processing fees in the UK, but currently there is no clear information available to inform us of what duties are to be paid on delivery, and how much these are for each country for each type of product. We are saddened by this and hope it will be resolved soon.
NEED IT QUICKLY?
If you require an item quickly, or for a particular date, phone us beforehand on +44 7931 773410 and we will do our best to help - there may be an additional charge for Express Shipping. We also have a selection of hats available in our READY TO SHIP section.
*Please note that shipping times may be longer than usual due to worldwide restrictions caused by Covid-19. All shipping is currently being done by contactless UPS pick-ups once a week.
All our hats, headpieces, bags and accessories are of the highest quality and each one is handmade to order to your requirements and choices.
We hope that you will be delighted with your order, but should the item you have ordered fail to meet your expectations it can be exchanged for another item, or alternatively you can contact Sally to arrange to have a bespoke piece made to your requirements.
Because your order is made to your requirements, goods cannot be returned for a refund unless faulty, damaged or the wrong item has been sent.
Please note that you will be responsible for the costs of returning the goods to us in perfect unworn, unmarked condition (if hats are returned to us with any marks or make-up on them, we will not accept your return).
If we delivered the item to you in error, or the item is faulty, we shall refund your return shipping costs.
We recommend getting a tracking number when items are sent back as we cannot be responsible for any item lost in transit. Exchanged goods can only be dispatched after the returned goods have been received, checked and approved. The customer will not be charged for shipping on any exchange/replacement items sent.
SALE items are sold as seen, and cannot be returned.
Please see the Returns Policy detailed in the Zoom workshop kits since special circumstances apply.