FAQs
Q: Are the hats available in different colours?
A: Yes, most of them are, each product has a menu of colours to choose from. We also have access to a large selection of different colours of materials and fabrics and can send you up to 3 samples free-of-charge if required. If you don’t see the colour you want, simply get in touch!
​
Q: Colour-matching - Can you make a hat to match the colour of my outfit?
A: Yes, simply send us a fabric swatch, a square from a paint colour chart, a reel of thread, or in fact, anything the right colour to work with.
*PLEASE NOTE: we cannot accurately colour-match from weblinks or screenshots - screen settings vary enormously and colour looks very different on an illuminated screen.
We will search out materials the right colour, and if we cannot find them, we can dye materials to match (there is an additional charge for colour-match sourcing and/or dyeing).
*Fabrics and materials dyed the same colour can vary in appearance from one another depending upon lighting conditions and whether materials are natural or synthetic - we will always get the closest match that we can.
If it isn’t possible to make a piece in alternative colours, it will say this in the product description – Get in touch to discuss.
​
Q: Do you have any other designs?
A: Yes we do - what you see online is just a selection of our styles. There are also some sample pieces and one-offs in our READY TO SHIP section.
Q: How long does it take to have a hat made?
A: It depends on the time of year, usually 3 - 4 weeks, but we advise ordering as soon as you are ready - some bespoke orders can take longer (6 - 8 weeks), especially at the height of the wedding and racing season.
If additional time is needed for unusual fabric requests on Bespoke/Special Orders, laser-cutting or motif-cutting etc, we will notify you as soon as possible with an expected despatch date.
*If you require an item quickly, or for a particular date, phone us before ordering on +44 7931 773410 and we will do our best to help.
We also have a selection of hats available in our READY TO SHIP section.
​
Q: Can you make alterations to the designs on the website?
A: Yes we can! We are happy to customise a design for you – just get in touch and we can discuss possibilities with you, and give you a price.
* If we have designed and made a hat specifically as a one-off bespoke piece, and agreed that it will be a one-off with a client, we are happy to make something similar for you, but not exactly the same.
​
Q: Does it cost extra to have a hat made to order?
A: Sally hand-makes all the hats for stock and orders, and each style is costed according to design and materials - if you'd like a bespoke piece made please get in touch for a quote.
*Should you decide at any point that you would like the design altered e.g the addition of more trimming elements - these will be priced according to requirements - payment for any additional materials/work needed must be made before that additional work is done.
Q: How will I know if a style will suit me?
A: We can do a ‘virtual consultation’ for you to help you confirm the right style for you – please get in touch for more details.
​
Q: How will I know if a style will fit me?
A: We offer different sizes for most of our hats - you need to measure your head first - you can use our handy SIZING GUIDE to help you with this. Then either, choose the correct size from the drop-down menu, or write the size in the NOTES box which is in each listing. For hats fitted with elastics - the elastics on most of our hats can be adjusted - so you can make small adjustments to ensure the perfect for it for you. If you don't tell us what size you want - we will make your hat a standard size 22.5 inches/57cm.
Q: What do you mean by "Wearer's Left" and "Wearer's Right" for Hat Position or Hat Trimming Position?
A: Raise your right hand, really, raise it in the air - this is the "Wearer's Right" this means that the base of the hat will sit on this side of your head.
For full head hats or hats with level brims, when you choose "Trim Position" it means that the trimming on the hat will sit on the relevant side as mentioned above.
​
Q: Do you have a shop I can visit?
A: We have studio shop/showroom where you can shop from the collections and the bridal collection, or place an order to have a hat or headpiece made through our BESPOKE SERVICE.
Q: What are your opening hours?
A: We work by appointment only, to ensure every client has undivided attention, privacy, and time to choose the perfect hat. Appointments are available Monday - Saturday, between 9am - 6.30pm (and Sundays by special arrangement only)
Q: Where are you based?
A: We are based in central Edinburgh, Scotland, UK – a fifteen minute walk from Waverley Station, we are 5-10 minute walk from Harvey Nichols, Gleneagles Townhouse and The Ivy.
Q: Can you ship internationally?
A: Yes we can - although shipping to the EU is suspended due to complications from GPSR regulations - once we have more clarity on this we hope to resume shipping to the EU.
HATS AND HEADPIECES will be sent by an SIGNED-FOR and TRACKED service - either Royal Mail Next Day Guaranteed Delivery or by courier depending upon your location - a signature is required on delivery - we are happy to send your hat to an alternative address if needed no-one is available to accept the delivery - please let us know asap.​
You should allow a further 1-3 days for the actual delivery time by Royal Mail/courier (UK) or 4-7 days (Europe) or 5-10 days (Worldwide) depending on your destination country.​
*Please note that you will be responsible for payment of any duties and local taxes.
​
Q: Is your building accessible for wheelchair users and people with mobility issues?
A: Sadly not, The studio is on the 1st floor of a Georgian property, however we can arrange consultations and fittings at your home if it is safe and convenient to do so.
​
Q: I'm vegan, is it possible to have a hat made from materials made from plants?
A: Yes it is - all of the different types of straw and sinamay we use are made from plant fibres, and we can use linen and cotton instead of silk for making additional trimmings. If you are happy wearing wool, all of our winter hats can be made from woolfelt. Just let us know your preferences before, or at the time of order.
​