- All workshops and courses require full payment in advance to confirm your place, or in the case of the Beginner’s Millinery Courses 1, 2 and 3 - a deposit must be paid in advance, with the remaining balance being invoiced in installments and paid for by the specified dates.
- For those paying in installments, all invoices must be paid on time. If you need more time to pay an invoice please contact us to discuss. If an invoice is not paid, Sally-Ann Provan Millinery reserve the right to cancel your place on the course or workshop, before the start of, or during, the course or workshop itself.
- We understand that sometimes circumstances can change, if you need to change a booking- we will try to be as flexible as we can in rescheduling your booking to another workshop date, subject to availability.
- Due to the very limited number of places available at our workshops at the studio, cancellations MUST be made a minimum of at least 14 full days in advance of the beginning of the workshop or course, cancellations made more than 14 full days will receive a full refund minus an administratioin fee of £50.
- If cancellations are made less than 14 full days before the workshop, you will not be entitled to a refund of any monies paid.
- Of course, if you're unable to attend, we are happy for you to send a friend or colleague in your place, just let us know their name, phone number and email address in advance of the workshop.
- No refunds can be given for failed attendance due to holidays, personal sickness or external circumstances, but we are happy to reschedule your workshop booking to another date (*for courses of multiple sessions which run over several weeks or months this is not be possible) – should you fail to attend on the new scheduled date – no refund will be given.
- If we must cancel a class due to unforeseen circumstances that are out with with our control (acts of god, extreme weather conditions, public health situations, acts of terrorism, acts of vandalism, fire, water damage, structural damage to the building, theft) no refunds will be given, however you will be offered an alternative workshop of the same value at a time that suits you. This offer will be valid for 12 months. We cannot accept responsibility for any other costs or expenses you may incur.
- All guests must make sure that their contact information is correct at the time of booking as we are not be responsible if you do not receive information sent to you as a result of incorrect contact details given at the time of booking.
**All items made at our workshops are intended for personal use only and not for any kind of commercial use or re-sale.
