How to order

Making a purchase could not be easier. Just browse our Boutique, and add any products that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We will confirm receipt of, and acceptance of your order by email, thus making a contract between us. Work will then begin on your order, it will be ready for despatch in 7 - 14 days, but there may very occasionally be times when it is necessary to allow up to 30 days - should that be the case we will notify you as soon as possible with an expected despatch date. As soon as goods have been sent we will send you a notification email, or inform you by telephone if you prefer.

All pieces are hand made to order in our Edinburgh studio to the highest levels of craftsmanship

How to pay

We accept credit and debit cards as payment, all card payments are handled by PayPal and are made when you place your order. We do not receive or store any of your financial information.

If you prefer, you can pay by cheque, contact Sally for details of how to do this. The cheque must be drawn on a UK bank and must be crossed ‘A/C payee only’. Your name, address, phone number and card number must be written clearly on the back of the cheque. We will allow at least 7 working days for your cheque to clear before work starts on your order.

Colours and samples

All colour representations are portrayed as accurately as possible, but please allow for differences in monitor and browser settings, if you would like to see a sample of a particular colour, we are happy to send you up to 3 small colour samples free of charge - please contact Sally with details and your address. If unsure of a colour, we highly recommend requesting colour samples - each piece is handmade to order and cannot be returned unless faulty, damaged on arrival, or the wrong item has been sent.

Woolfelt - a smooth quality felt suitable for everyday wear made from sheep's wool.

Peachbloom velour felt - is a luxuriously soft premium felt with a velvety surface which is made from rabbit hair.

Bespoke Service

If you see something in the galleries on the main website that you like that isn't in the boutique, or you would like one of the boutique pieces adapted or made in a different colour we will happily make it for you through our Bespoke Service. This is a personally tailored service to suit your requirements - simply contact Sally to arrange a consultation or discuss your needs. Consultations can be done in person, over the phone, or by Skype video call (from late November 2009).

All pieces ordered through the Bespoke Service are costed on an individual basis.

Postage and packing

UK Mainland

Corsages, brooches, small haircombs and all orders received from the UK up to the value of £84.99 will be sent by Recorded Delivery at a cost of £3.50, a signature is required on receipt of the delivery.

All hats, and orders totalling £85 and over, will be sent by Royal Mail Next Day Guaranteed Delivery, which includes proof of postage and receipt of delivery, transit insurance and Track & Trace (where you can trace your parcel online at www.royalmail.com) at a cost of £9.50

* please note: a few UK post-codes are not eligible for this service.

If you would prefer to have your order sent by next-day courier please contact Sally before ordering to receive a quote.

Europe

Corsages / Brooches - £7.50

Hats - Royal Mail International signed-for: £15 (delivery time approx 5 days from despatch)

Rest of the World

Royal Mail International signed-for: £20 (delivery time approx 8 days from despatch)

Please note that you will be responsible for payment of duties and local taxes.

All orders will require a signature on delivery.

Need it fast?

If you require an item quickly, or for a particular date, phone us beforehand on 07931 773410 and we will do our best to help.

Christmas Delivery

Last order date for Christmas 2009 - 4th December

Returns

All our hats and headpieces are of the highest quality and each one is handmade to order. For this reason they cannot be returned unless faulty, damaged or the wrong item has been sent. We hope that you will be delighted with your order, but should the item you have ordered fail to meet your expectations it can be exchanged for another item, or alternatively you can contact Sally to arrange to have a bespoke piece made to your requirements. Please see our Terms & Conditions for further details.

Queries

If you have any queries regarding an item, the ordering process or having a piece made in an alternative colour, please contact Sally.