Making a purchase could not be easier. Just browse our Boutique, and add any products that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We will confirm receipt of, and acceptance of, your order by email, thus making a contract between us. Work will then begin on hand-making your order, it will be ready for despatch in 4 - 14 days, but there may very occasionally be times when it is necessary to allow more time for delivery (such as unusual fabric requests on Bespoke orders etc) - should that be the case, we will notify you as soon as possible with an expected despatch date. As soon as goods have been sent we will send you a notification email, or inform you by telephone if you prefer.
All pieces are hand made to order in our Edinburgh studio to the highest levels of craftsmanship and hand finish.
We accept credit and debit cards as payment, all card payments are handled by PayPal and are made when you place your order. We do not receive or store any of your financial information.
If you prefer, you can pay by cheque, contact Sally for details of how to do this. The cheque must be drawn on a UK bank and must be crossed 'A/C payee only'. Your name, address, phone number and card number must be written clearly on the back of the cheque. We will allow at least 7 working days for your cheque to clear before work starts on your order.
All colour representations are portrayed as accurately as possible, but please allow for differences in monitor and browser settings, if you would like to see a sample of a particular colour, we are happy to send you up to 3 small colour samples free of charge - please contact Sally with details and your address. If unsure of a colour, we highly recommend requesting free colour samples. Each piece is handmade to order to your requirements and although we are happy to offer exchanges, we cannot offer refunds unless faulty, damaged on arrival, or the wrong item has been sent.
Woolfelt - a smooth quality felt suitable for everyday wear made from sheep's wool.
Peachbloom velour felt - is a luxuriously soft premium felt with a velvety surface which is made from rabbit hair.
If you see something in the galleries on the main website that you like that isn't in the boutique, or you would like one of the boutique pieces adapted or made in a different colour we will happily make it for you through our Bespoke Service. This is a personally tailored service to suit your requirements - simply contact Sally to arrange a consultation or discuss your needs. Consultations can be done in person, over the phone, or by Skype video call.
All pieces ordered through the Bespoke Service are costed on an individual basis.
All pieces are handmade to order, and will be ready for despatch in 4 - 14 days, but there may very occasionally be times when it is necessary to allow more time for delivery (such as unusual fabric requests on Bespoke orders etc) - should that be the case, we will notify you as soon as possible with an expected despatch date. You should allow a further 1-3 days for the actual delivery time by Royal Mail/courier (UK) or 4-7 days (Europe) or 7-14 days (Worldwide) depending on your destination country.
If you require an item quickly, or for a particular date, phone us beforehand on 07931 773410 and we will do our best to help.
Last order date for Christmas 2011 - Sunday, 11th December
UK postage costs range from £2.50 - £8 depending upon the service, weight and value.
Small accessories and all orders received from the UK up to the value of £85 will be sent by Royal Mail Recorded Delivery - a signature is required on receipt of delivery. All order over £85.01 will be sent by Royal Mail Next Day Guaranteed Delivery - which includes proof of postage and receipt of delivery, transit insurance and Track & Trace (where you can trace your parcel online at www.royalmail.com) a signature is required on receipt of delivery. * please note: a few UK post-codes are not eligible for this service.
If you would prefer to have your order sent by next-day courier please contact Sally before ordering to receive a quote.
All items will be sent by Royal Mail International Signed For (delivery time approx 5 days from despatch). There is an additional charge of £4 to post to Europe.
* Remember to add the European Postage Surcharge to your basket.
All items will be sent by Royal Mail International Signed For (delivery time approx 7 - 14 days from despatch). There is an additional charge of £7 to post to the rest of the World.
* Remember to add the International Postage Surcharge to your basket.
Please note that you will be responsible for payment of duties and local taxes.
All orders will require a signature on delivery.
All our hats, headpieces, bags and accessories are of the highest quality and each one is handmade to order to your requirements. We hope that you will be delighted with your order, but should the item you have ordered fail to meet your expectations it can be exchanged for another item, or alternatively you can contact Sally to arrange to have a bespoke piece made to your requirements.
Goods cannot be returned for a refund unless faulty, damaged or the wrong item has been sent. Please note that you will be responsible for the costs of returning the goods to us in perfect condition. If we delivered the item to you in error or the item is faulty we shall refund your return postage costs.
We recommend getting a tracking number when items are sent back as we cannot be responsible for any item lost in transit. Exchanged goods can only be dispatched after the returned goods have been received and checked. Please see our Terms & Conditions for further details.
Please refer to the care instructions included with your goods. With care, your hat or bag should give you pleasure for years. If your hat or bag should get damaged, you can send it back to us and we will assess the damage and see if we can repair it. Upon receipt of the goods we will examine them and give you a quote for the work needed to restore it, and an estimated despatch time. We recommend getting a tracking number when items are sent back as we cannot be responsible for any item lost in transit.
If you have any queries regarding an item, the ordering process or having a piece made in an alternative colour, please contact Sally.